Frequently Asked Questions

Axiom Home Care is a trusted provider of domiciliary care services in Hertfordshire, dedicated to supporting individuals in their own homes with personalised care plans tailored to their needs.

At Axiom Home Care, we believe that care should be as unique as the individual. We take a personalised approach, designing services that address not just the specific needs of the person receiving care, but also the expectations of their family.

For some, this might mean occasional assistance with tasks like shopping or attending appointments. Others may need help with daily activities such as bathing, dressing, or preparing nutritious meals. Our care extends to those managing complex or long-term health conditions, including dementia, Parkinson's, and other illnesses. Additionally, we provide companionship for those who feel isolated, have experienced loss, or simply wish to share their day with someone.

Home care visits from Axiom Home Care allow you to maintain your independence and enjoy a fulfilling life while staying in the comfort of your own home. Our services are designed to help you live well on your own terms.

You'll remain connected to your community, living under your own roof, surrounded by familiar belongings and routines. Home care empowers you to continue living life your way, with the added support you need.

We offer a wide range of services, including personal care, live-in care, respite care, medication management, health check-ups, and support with daily activities such as shopping, cooking, and mobility.

At Axiom Home Care, our care professionals are carefully selected for their skills, compassion, and commitment to delivering high-quality care. During the recruitment process, we focus on finding individuals who share your interests and preferences, ensuring the best possible match for your needs.

Before the service starts, you'll have the opportunity to meet your assigned care professional to establish trust and ensure compatibility. Building a strong and positive relationship is at the heart of what we do.

We refer to our team as care professionals because their role goes beyond basic caregiving. It requires a high level of expertise, empathy, and dedication to make a meaningful difference in the lives of our clients.

At Axiom Home Care, we recruit care professionals who are passionate about making a difference in people's lives and committed to providing high-quality care. We prioritise values such as compassion, respect, and dedication during our hiring process.

We take the time to get to know you through an in-depth consultation, learning about your preferences, interests, and specific care needs. This personalised approach allows us to carefully match you with a care professional whose personality and skills align with your requirements.

Before your care begins, we'll introduce you to your assigned care professional. This initial meeting provides an opportunity to build trust and establish a connection, ensuring a positive and comfortable care experience.

At Axiom Home Care, we understand that strong relationships are the foundation of exceptional care. We aim to provide consistency by assigning a small, dedicated team of care professionals who are introduced to you before services begin.

This approach ensures that you or your loved one will receive care from familiar professionals who understand your preferences and needs, fostering trust and continuity in the care provided.

Yes, at Axiom Home Care, we provide specialised care for individuals living with dementia. Our care professionals are trained to offer compassionate and tailored support, ensuring your loved ones receive the best possible care in the comfort of their own home.

Our approach focuses on understanding the unique challenges of dementia and delivering care that promotes dignity, safety, and well-being. By fostering a calm and reassuring environment, we aim to help your loved ones maintain a sense of independence and happiness in their daily lives.

We offer flexible payment options. Our team will discuss costs and payment methods with you during the initial consultation to ensure transparency.

At Axiom Home Care, we leverage technology to ensure efficient and reliable care delivery. Our digital care management system helps schedule visits, assign familiar care professionals, and track the completion of care tasks.

Care professionals use this system to log their arrival and departure times, ensuring accountability and real-time updates. Digital care planning is also available, providing families access to visit records and care updates through a secure app. This helps you stay informed and reassured that care is being delivered according to the agreed plan.

We also maintain medication records digitally, enabling accurate and safe medication management for our clients.

At Axiom Home Care, we regularly review your care plan to ensure it continues to meet your needs. If additional support is required or your circumstances change, we can adjust your services accordingly.

Our care professionals are attentive to any changes in your condition and will notify us if adjustments are needed. If you feel your needs have evolved, simply contact us, and we'll work with you to update your care plan to reflect your current requirements.

Our team of dedicated care professionals ensures that your loved one receives the highest standard of support. This includes assistance with medication management, ensuring doses are taken on time and as prescribed.

In addition to helping with medication, our care professionals provide companionship and assistance with daily tasks, creating an environment where your loved one can feel safe, supported, and comfortable in their routine.

Absolutely! At Axiom Home Care, we encourage family involvement and welcome you to visit or check in at any time. Our goal is to ensure your loved one feels supported, and that includes keeping you informed and involved.

Whether it's a friendly call or stopping by for a visit, we're here to make your loved one's home environment as welcoming and comfortable as possible for both them and you.

We work closely with you to design a personalised care plan that fits your loved one's unique needs and circumstances. The number of hours required will depend on their specific preferences and level of support needed.

We also understand that care needs can evolve over time. That's why our care plans are flexible, allowing adjustments to ensure your loved one always receives the right level of care.

There are many ways to enhance safety and provide reassurance for someone living with dementia. Simple, discreet solutions can help manage risks and support their independence while reducing anxiety for both them and their loved ones.

Our care professionals are skilled in dementia care and can recommend strategies to create a secure and comfortable environment tailored to individual needs. If more specialised support is needed, we're happy to connect you with additional resources or services.